We pride ourselves on the efficiency and speed of the service we provide, for all items great and small.
We will email you at the time of despatch. Items sent via UPS are fully-tracked; customers will receive emails from UPS Quantum View, advising of despatch date, estimated delivery date, and assignng a tracking number.
We endeavour to always send goods promptly, however, if the item is out of stock, and there is likely to be a delay beyond two days, we will advise you by email. You have the option to cancel your order at any time (see TERMS & CONDITIONS
). Payment is not taken until the point of despatch.
If we know we won't be able to deliver the goods promptly we will let you know as soon as possible.
We use weight to calculate shipping costs, you do not see these charges before you order, but they can be viewed along with the goods you have chosen in the checkout basket BEFORE you commit yourself to the purchase. Please note you only commit yourself to the purchase when you have entered your credit card details.
As a general rule UPS items will include: Music stands; Cases and gigbags; Stands for larger instruments such as tuba, euphonium, baritone horn; Most instruments, excluding flutes and (most) clarinets.
* Orders despatched on Friday will arrive the following Monday. Excludes bank holidays.
** Large means more than 2 kg, however, Post Office 'small package' criteria are tightening (literally). Royal Mail small packages must weigh less than 2 kg, and dimensions may not exceed 45 cm x 35 cm x 16 cm.
*** Special Delivery orders dispatched Friday are Guaranteed delivery before 1pm the following Monday (not Saturday).